A post about post

This past year or so I've had more "my beads haven't arrived" emails than ever before. Most of the things I make are one-offs that I either can't or simply don't want to make again so a missing bead package always gives me the jitters.

Because of this I've made some postage and delivery changes in my webshop. These changes mean that my postage prices have gone up but everything I send out will now be insured and/or trackable.

UK Customers

Postage is calculated by the value of your order.

Orders worth up to £20.00 are sent Royal Mail 2nd Class to UK addresses. This is £1.50 per order and usually takes two to three working days. In the event of your parcel going astray we can claim the value of the beads inside it.

Orders worth over £20.00 and up to £150.00 are sent Royal Mail Tracked 48. This is £3.50 per order, insured, trackable online and usually takes two working days.

Orders worth over £150.00 are sent Royal Mail Special Delivery. This is £7.50 per order and is insured and trackable online. A signature is required upon delivery. This is a next day service.

Overseas Customers

If you are outside the UK - including all EU countries - you may have to pay import duties, VAT, other tax, postal service handling fees, or other fees, at your end. Normally your country's postal service will contact you to arrange payment of these fees before they will deliver your package to you. I am not responsible or liable for these taxes or fees - you are. Please check with your local postal service or relevant body to see what the current import value thresholds are where you live, and what taxes and/or fees you may be liable for.

Postage to Europe, America, Canada and the rest of the world is Royal Mail International Tracked and postage is calculated by the value of your order.

Postage for orders worth up to £50.00 costs £10.50. This is insured and trackable online.

Postage for orders worth over £50.00 costs £13.00. This is insured and trackable online.

In the rare event of your parcel not arriving, please contact me and we will work together to resolve the issue.